Returns & Exchanges

At Waverley Mills, we take pride in the craftsmanship of our luxury textiles. If you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges on all unused items in their original packaging.

1

Initiate Your Request

Contact our customer service team with your order number and reason for return to receive a Return Authorization (RA) number.

2

Package Your Item

Carefully fold the textile and place it back into its original Waverley Mills gift box or protective sleeve, ensuring all tags remain attached.

3

Ship the Product

Affix the provided shipping label to your parcel and drop it off at any authorized courier location; please retain your tracking receipt for peace of mind.

4

Receive Your Refund

Once our quality control team inspects the returned item, we will process your refund or dispatch your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing